Question 1

What exactly is MadTide?

Accepted Answer

An entertainment commerce platform with a full online mall attached. One half is live shopping moments you can watch and take part in; the other half is an ordinary storefront with clear prices and normal checkout.

Question 2

What is a Tidal Member?

Accepted Answer

A Tidal Member is simply a MadTide customer. Membership is free, gives you access to the whole platform, and carries your Pearl balance.

Question 3

What are Pearls worth?

Accepted Answer

100 Pearls equal $1.00 of value in the MadTide Mall. Pearls come off the price at checkout. They are a loyalty balance, not money — they cannot be cashed out or transferred.

Question 4

Can I buy anything right now?

Accepted Answer

No. MadTide is in prelaunch. The Mall pages are a preview and no orders can be placed until we open. Nothing on this site is an offer to sell.

Question 5

Can I create an account today?

Accepted Answer

Not yet. During prelaunch you can only join the waitlist. Accounts are created for the first wave of Tidal Members when the doors open.

Question 6

Does it cost anything to join?

Accepted Answer

No. Joining the waitlist is free and Tidal Membership will be free at launch. You only ever pay for the products you choose to buy.

Question 7

Do I have to sell anything to be a Tidal Member?

Accepted Answer

No. MadTide is a consumer shopping platform. Tidal Membership is about shopping and taking part in live moments — there is nothing you need to sell and no fee to join.

Question 8

Where do products come from?

Accepted Answer

From vetted suppliers and brands, with tracked shipping and standard returns. Product pages state the retail price, any Pearl value applied, and what you actually pay.

Question 9

How will I know when you launch?

Accepted Answer

We email everyone on the waitlist in order. Early names also get a launch-week bonus Pearl balance and first look at Mall collections.

Question 10

What do you do with my email?

Accepted Answer

We use it to tell you when MadTide opens and nothing else. We never sell your details. See our privacy policy for the full picture.

Straight answers.